FAQ: Frequently Asked Questions About Atlanta Challenge Programs
Event Participation
In 2018, we will hold a few open-to-the-public, open registration programs in connection with special events. These will be perfect for individuals, couples, families, and small groups. Please watch our Facebook page, local advertising (like Groupon), or join our mailing list for details as they become available.
Depending on the nature of the special need or disability, we can find one or more programs that will allow your team members with special needs to participate fully. The selection of outdoor programs will be more limited than indoor ones, because so many of our outdoor events involve movement through natural environments.
If you are on your way to a team building and can’t find the directions that your group’s event coordinator sent out, give us a call at 404-848-1001 and we can help. Please let us know your organization, the time you are supposed to meet, and the event coordinator if you know it. We often have multiple events happening on the same day.
Policies
When it comes to comfort, this is how we deal with inclement weather: A few days before your event, we look at the weather forecast with you. As long as there is no severe weather predicted, we offer your group 3 options at that point:
- Run your outdoor program as scheduled. Participants should plan to bring rain gear (for cold: warm coats, gloves and hats; for heat: lots of water) in case the weather does turn out less than optimal.
- Choose an alternate indoor program to run instead, with no penalty or fee change. Your group would be responsible for having indoor space arranged. This can be at your office, a park pavilion (unless the concern is cold weather), or any other adequate indoor space in metro Atlanta. Before you arrange space, please let us know what indoor program you are planning to use as backup so we can sent you space and room set-up requirements.
- Reschedule your program to a different date with a 25% reschedule fee.
Your group’s safety is our top priority. If there is severe weather that causes safety concerns on short notice (ice, thunderstorms, tornado watch), we will never run an outdoor program.
When it comes to comfort, this is how we deal with inclement weather: A few days before your event, we look at the weather forecast with you. As long as there is no severe weather predicted, we offer your group 3 options at that point:
- Run your outdoor program as scheduled. Participants should plan to bring rain gear (for cold: warm coats, gloves and hats; for heat: lots of water) in case the weather does turn out less than optimal.
- Choose an alternate indoor program to run instead, with no penalty or fee change. Your group would be responsible for having indoor space arranged. This can be at your office, a park pavilion (unless the concern is cold weather), or any other adequate indoor space in metro Atlanta. Before you arrange space, please let us know what indoor program you are planning to use as backup so we can sent you space and room set-up requirements.
- Reschedule your program to a different date with a 25% reschedule fee.
Your group’s safety is our top priority. If there is severe weather that causes safety concerns on short notice (ice, thunderstorms, tornado watch), we will never run an outdoor program.
If the guest organization cancels more than three weeks before the event date, there will be no fee for the program, and any deposit made will be refunded, less a $100 processing fee.
If the guest organization cancels 14-21 days before the event date, the guest organization will pay 50% of the total event rate, but that amount may be applied to a future program if scheduled within 6 months.
If the guest organization cancels 7–14 days before the event date, the guest organization will pay 50% of the total event rate. If a deposit has been paid, the deposit will be non-refundable.
If the guest organization cancels 3-7 days prior to the event date, the entire amount of the program is due, however, 50% of the amount may be applied to a future program if scheduled within 6 months.
If the guest organization cancels within 48 hours of the event 100% of the amount is due.
Reserve your date based on an agreement, not when payment is received.
Prefer to receive payment before the date of your event, but are flexible in accomodating your organization’s policies, such as net 30.
Accept checks, credit cards (Visa, Mastercard, and American Express) and purchase orders, as well as ACH payment if that is your company’s preferred way to issue payment.
Still have questions? Contact us and we will do what we can to work with your AP department’s policies.
Team Building Event Details
Atlanta Challenge team building events are fully facilitated. We will transport the event materials to the location, set-up the equipment, run warm-up games, facilitate the activities during the program, run the wrap-up activities and discussion where applicable, and clean up all of our materials so we leave the space just as we found it. Please note that “fully-facilitated” does have slightly different meaning for different programs. If you are not sure what we will do for a specific event, consult the event description or give us a call!
It depends. AV is essential for some of our programs, but we design many of our events to not need AV so participants get a break from looking at a Powerpoint. This is especially true of small group events. Please contact our office to confirm what types of AV, if any, are needed for your program.
All programs include:
Full facilitation.
Event supplies, setup, and take down.
Many programs include:
Downloadable event photos
Team bandanas (competitive programs)
Charity events also include:
Items to be donated.
Coordination with our partner charity.
Delivery of donated items.
Workshop events also include:
Handouts, hard copy
Handouts, PDF
Website & Technical Help
If something is not working properly on our website, we’re sorry! Sometimes technology glitches happen, and we appreciate you letting us know.
To report a website problem, please send an email to webmaster@atlantachallenge.com
Please include:
- A description of the problem you encountered.
- The URL of the page.
- The device/operating system you are using.
- The browser you are using.
Thank you!
If you prefer to find where files are that have already been downloaded, here is how to find them:
Internet Explorer
If Internet Explorer does not open PDFs automatically, they are saved to a download folder. There are 2 ways to find this folder. The most reliable is to open your file manager, and look on your hard drive under “Users,” then your main user folder (often your name), then “Downloads.”
If you download many files, the Downloads folder may be found under “Favorites” in the file manager:
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Firefox
If you are using Firefox and it seems that nothing happens when you click a PDF link, the file is most likely being downloaded. In Firefox, you can access these recently downloaded files right from the browser window. Just click the arrow (it will often be blue if you just downloaded something) in the upper right corner of your browser.
For instructions on how to set Firefox to always open PDFs or always offer an option instead of automatically downloading them, visit this link: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer?redirectslug=view-pdf-files-firefox-without-downloading-them&redirectlocale=en-US
Still Have Questions? Contact Us or Call Us at 404-848-1001
