I can’t download the PDFs. What’s wrong?

It may appear that the links to our PDF info sheets and guides are not working. This is due to a change in how the browser treats PDFs. The files are still being downloaded, they are just not opening automatically. You can always right-click the cover or link for a PDF, select “Save Target As…” and choose where to save the file.

If you prefer to find where files are that have already been downloaded, here is how to find them:

Internet Explorer

If Internet Explorer does not open PDFs automatically, they are saved to a download folder. There are 2 ways to find this folder. The most reliable is to open your file manager, and look on your hard drive under “Users,” then your main user folder (often your name), then “Downloads.”

If you download many files, the Downloads folder may be found under “Favorites” in the file manager:


If you are using Firefox and it seems that nothing happens when you click a PDF link, the file is most likely being downloaded. In Firefox, you can access these recently downloaded files right from the browser window. Just click the arrow (it will often be blue if you just downloaded something) in the upper right corner of your browser.

For instructions on how to set Firefox to always open PDFs or always offer an option instead of automatically downloading them, visit this link: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them